Pegasus Investigations and VIP Protection Security Firm ("Pegasus Security," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all information we collect in accordance with applicable laws and regulations. This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained through our security and investigative services.

As a licensed security firm under the Ministry of Home Affairs and Cultural Heritage in Zimbabwe (REFERENCE NUMBER/B9a/1/3108), we operate under strict principles of legality, discretion, professionalism and accountability. Our privacy practices reflect our core values of Integrity, Discipline, Confidentiality, and Innovation.

We collect information necessary to provide our elite security and investigative services. The types of information we collect include:

• Client Information: Name, contact details, identification documents, and background information required for security assessments.
• Case Information: Details related to investigations, including but not limited to evidence, witness statements, surveillance data, and case documentation.
• Operational Data: Information collected during protective operations, threat assessments, and security deployments.
• Communication Data: Emails, phone records, and correspondence with clients and stakeholders.

All information collection is conducted lawfully and ethically, with strict adherence to legal and evidentiary standards applicable to judicial proceedings.

We use collected information exclusively for legitimate business purposes related to our security services:

• Service Delivery: To provide investigative, protective, and security services as contracted.
• Case Management: For evidence analysis, witness assessment, and investigative support.
• Security Operations: For threat assessment, risk analysis, and protective planning.
• Legal Compliance: To meet regulatory requirements and legal obligations.
• Client Communication: To respond to inquiries, provide updates, and maintain professional relationships.
• Quality Assurance: To improve our services and maintain Tier 01 operational standards.

Pegasus Security maintains strict confidentiality regarding all client information. We may disclose information only under the following circumstances:

• With Client Consent: When explicitly authorized by the client for specific purposes.
• Legal Requirements: When required by law, court order, or legal process.
• Service Providers: To trusted partners who assist in service delivery under strict confidentiality agreements.
• Protective Actions: To prevent harm, investigate fraud, or address security threats.
• Professional Advisors: To legal counsel, accountants, or other professional advisors bound by confidentiality.

We maintain comprehensive records of all disclosures and ensure they comply with our ethical standards and legal obligations.

We retain information only as long as necessary for legitimate business purposes or as required by law:

• Case Files: Retained according to legal requirements and case resolution timelines.
• Client Records: Maintained for the duration of our relationship and applicable statutory periods.
• Operational Data: Stored as needed for service continuity and quality assurance.
• Secure Disposal: Information is destroyed using secure methods when no longer needed.

Retention schedules are regularly reviewed to ensure compliance with legal requirements and industry best practices.

Depending on applicable laws, you may have certain rights regarding your personal information:

• Access: Request information about what data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Restriction: Request limitation on how we use your information.
• Objection: Object to certain processing activities.
• Portability: Request transfer of your data to another organization.
• Deletion: Request deletion of your information, subject to legal requirements.

To exercise these rights, contact us using the information provided below. We will respond to legitimate requests in accordance with applicable laws.

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

We take all privacy concerns seriously and will investigate and respond to legitimate inquiries promptly.